Warranty - Return Policy

XRackPro2 Return Policy

GizMac Accessories provides a 30-day return policy for new XRackPro products purchased from GizMac Accessories; authorized XRackPro2 resellers may also provide this privilege to their customers.

XRackPro2 enclosures and accessories must be returned within 30 days of delivery to the final consumer. Therefore, purchasing through a reseller or experiencing extended periods of transit time for delivery, will not limit your return time period.

The condition of the returned XRackPro2 products must arrive to GizMac in like new condition, in original packaging and ready for resale. If the returned product is not in like new condition, in original packaging and ready for resale, there may be additional charges to bring the returned product(s) back to that condition.

There is a 10% restocking fee for all returns to GizMac. Authorized resellers may charge a different amount to their customers depending on the reseller’s time and expense to facilitate the return.

GizMac requires a Return Merchandise Authorization (RMA) before items can be returned. XRackPro units should not be returned until prior approval is received.

When a return is approved, an RMA number will be generated for the return. This number needs to be noted on the shipping label of each returned box to GizMac.

The RMA process will speed up the crediting of money for returned products; not following this procedure properly, may cause a delay

solutions for environments

that require low noise levels

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